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Hotel Policy

Children policy

The hotel is adult-only.

Extra meals

Supplement for dinner is 30 € per person/day

Taxes

VAT is included in the price

City tax and insurance are not included in the price

  • 1,50€ adults

Advance payment

The reservation guarantee is 30% advanced payment at the time of reservation, the rest at least 7 days before the arrival date.

Payment mode

If you choose bank payment, please be aware that the bank transaction costs are not included in the price and must be fully added to your payment. Please, advise us before you make a bank payment. Credit Card payment mode doesn’t require any additional transaction costs.

Cancelation fee

Season III and IV (21.06.-30.09.) free cancellation up to 7 days prior to the arrival, if canceled later or in case of a show a cancellation fee is 100%.

Season II (01.05.-20.06. and 01.10.-31.10)  free cancellation up to 3 days before the arrival, if canceled after or in case of a no-show a cancellation fee is 100%.

Season I (01.01.-30.04. and 01.11.-31.12.) free cancellation up to 1 day before the arrival, if canceled after or in case of a no-show a cancellation fee is 100%. 

In case of early departure, the Hotel reserves the right to charge a penalty up to the total stay or remaining nights. 

Cancellation of a reservation must be submitted in writing – by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

Special Promotion

  • 7-13 night stay -10% of the price for BB
  • 14 or more night stay  -15% of the price for BB
  • -15% discount for SPA treatments for the Hotel guests
We are glad to introduce you with GuesTool – the best digital guest service. This is the mobile application which you can easily install in your smartphone and get the opportunity to see our offer, services, recommendations for visit as well as to send different requests or book any offer, on 11 languages! Once you are our guest, the app will become fully activated and you will be able to communicate with us all the time during your stay. Until then, you are welcome to take a look and get to know with all about the Hotel Vivid Blue Serenity Resort.

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